Effective Date: May 2025

Oldwalls Collection (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

1. Who We Are

Oldwalls Collection is a luxury events and accommodation provider based in Wales. This Privacy Policy applies to all services offered by the Oldwalls Group, including our venues and websites (such as oldwallscollection.com).

2. What Personal Data We Collect

We may collect and process the following information:

  • Name
  • Contact details (email, phone number, postal address)
  • Booking information
  • Payment and transaction details
  • Preferences and special requirements (e.g. dietary, accessibility)
  • Marketing and communication preferences
  • IP address and browsing data (via cookies)

3. How We Use Your Data

We use your data to:

  • Manage bookings and provide our services
  • Process payments and issue confirmations
  • Communicate with you regarding your enquiry or reservation
  • Send marketing emails (only with your consent)
  • Improve our website and customer experience
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing Your Data

We rely on one or more of the following lawful bases:

  • Consent – where you’ve given clear permission (e.g. marketing)
  • Contract – to fulfil our obligations to you (e.g. a booking)
  • Legal obligation – to comply with UK laws
  • Legitimate interests – to manage our business and improve services

5. Marketing Communications

If you opt-in to receive marketing emails, we may send you information about our venues, offers, and services. You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us.

6. Sharing Your Data

We do not sell your data. However, we may share it with trusted third parties to help us provide our services, such as:

  • Payment processors
  • Booking platforms and systems
  • IT service providers (e.g. website hosting)
  • Marketing partners (only where consent has been given)
  • Legal authorities if required by law

All third-party partners are required to process your data securely and in accordance with data protection legislation.

7. Data Retention

We retain your data only for as long as necessary:

  • Booking and financial data: up to 6 years (for tax and legal obligations)
  • Marketing data: until you unsubscribe or withdraw consent
  • Enquiry data: up to 2 years unless otherwise requested

8. Cookies and Tracking

Our website uses cookies to enhance user experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings or our cookie banner.

Please refer to our Cookie Policy for more details.

9. How We Protect Your Data

We take data security seriously. Your information is protected by:

  • Secure servers and encrypted storage
  • Restricted access to personal data
  • Regular security assessments and updates

10. Your Data Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict certain types of processing
  • Withdraw consent at any time (e.g. for marketing)
  • Request data portability

To exercise any of these rights, please contact us using the details below.

11. Contact Us

If you have any questions or concerns about your personal data or this policy, please contact:

Oldwalls Collection

Unit 9 Tawe Business Village 

Phoenix Way, 

Swansea Enterprise Park, 

Llansamlet, Swansea, 

Wales, SA7 9LA

Email: [email protected] 

Phone: 01792 391468

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused. Visit www.ico.org.uk or more information.

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